More Focus on the Company = Less Focus on the Customer

As an organization places more focus on the company, the product, and the processes…it is difficult not to experience a reciprocal “lessening” of focus on the customer.  I once worked for an organization whose focus had resorted to “what can our R&D department design that will be efficient to manufacture and perform exceptionally well?”  Sounds great, right?  Well, not until […]

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Only The Paranoid Survive

This is one of those book titles that raises eyebrows.  I read it in the early 2000’s. And raised my eyebrows.  In that “oh wow” kind of way. The author of this book, Andrew Grove wasn’t really advocating a state of paranoia.  He was helping readers understand what he called a “Strategic Inflection Point” that occurs when massive change happens and […]

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