More Focus on the Company = Less Focus on the Customer

As an organization places more focus on the company, the product, and the processes…it is difficult not to experience a reciprocal “lessening” of focus on the customer.  I once worked for an organization whose focus had resorted to “what can our R&D department design that will be efficient to manufacture and perform exceptionally well?”  Sounds great, right?  Well, not until […]

Read more
1 2 3 4